Refund & Returns Policy
Effective Date: January 3, 2025

At Hippariz, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help you with the return or refund process. Please review our detailed policy below regarding returns, exchanges, and refunds for products purchased from our website.

1. Returns Policy

  • Eligibility for Return:
    We offer a 30-day return policy from the date of delivery for most products. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition you received it. All accessories, manuals, and parts included with the product must also be returned.

  • Non-Returnable Items:
    Some products are non-returnable for health or safety reasons, including but not limited to opened personal care electronics, software, or any items that have been damaged or altered after purchase. Please check the specific product page for return restrictions.

  • Return Process:
    To initiate a return, please contact our customer service team via email at info@hippariz.net or call (732) 869-0573. You will be provided with a return authorization and instructions on how to send the item back to us.

  • Return Shipping Costs:
    Customers are responsible for the cost of return shipping, unless the return is due to a mistake made by Hippariz (e.g., incorrect or defective items). We recommend using a trackable shipping service or purchasing shipping insurance for items over $75 to ensure they are returned safely.

2. Refunds

  • Refund Process:
    Once we receive your returned item and inspect it, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Please allow up to 7-10 business days for the refund to be reflected in your account, depending on your payment provider.

  • Partial Refunds:
    In some cases, we may offer partial refunds if the returned item shows signs of use, damage, or missing parts. We reserve the right to assess the condition of the returned product before issuing a refund.

  • Shipping Fees:
    Shipping fees are non-refundable, except in cases where the return is due to our error (e.g., wrong or defective product). If you received free shipping on your order, the actual cost of shipping will be deducted from your refund.

3. Exchanges

  • Exchanges:
    We offer exchanges for defective or damaged items, or if you received the wrong product. If you would like to exchange an item, please contact us within 30 days of receiving your order. We will guide you through the process of returning the original item and shipping the new one to you.

4. Damaged or Defective Items

  • Damaged or Defective Items:
    If you receive a damaged or defective item, please notify us immediately upon receipt. We may ask you to provide a photo of the damage or defect. If the item is confirmed to be defective or damaged, we will arrange for a replacement or issue a full refund, including return shipping costs.

5. Cancellations

  • Order Cancellations:
    Orders can be canceled before they are processed or shipped. If you wish to cancel your order, please contact us as soon as possible. Once the item has been shipped, cancellations are no longer possible, and you will need to follow our standard return process.

6. Return Address

All returns should be sent to:
Hippariz Returns Department
925 Cookman Ave, Asbury Park, New Jersey
Please include your order number and a brief explanation for the return.

7. Contact Us

If you have any questions regarding returns, refunds, or exchanges, please feel free to reach out to us: